Cancellation policy
We hope these cancellation policies give you a clear understanding of the way we handle cancellations for different audiences. Our aim is always to offer a positive and rewarding stay for all our guests, regardless of their changed plans.
Thank you for choosing our aparthotels for your accommodation experience.
Individuals
We welcome private individuals to enjoy our comfortable living environment. If you need to make a cancellation, please let us know at least 24 hours before your check-in date for shorter bookings and at least 7 days in advance for weekly or monthly bookings.
In case of cancellation within these time frames, no fee will be charged. In case of later cancellation, a one-night fee will be applied for shorter bookings, while a one-week fee will apply for weekly or monthly bookings.
Groups
We look forward to welcoming groups to our apartment hotels. To ensure a smooth experience for everyone involved, please let us know of any cancellation at least 14 days in advance.
Cancellations made 7-14 days before will result in a fee equivalent to one night’s accommodation per booked apartment.
Cancellations 7 days before booking and closer to the booking will be charged 100% for the entire booking.
We understand that plans are subject to change and we do our best to be flexible and fair in our cancellation policy.
A group is a booking with more than 3 apartments.
Enterprise
We value the needs of the company and understand work-related changes. If a cancellation is necessary, please let us know at least 24 hours before check-in for shorter bookings and at least 7 days in advance for weekly or monthly bookings.
For cancellations within these time frames, no fee will be charged. In case of later cancellation, a one-night fee will be applied for shorter bookings, while a one-week fee will apply for weekly or monthly bookings, unless otherwise agreed.
